FAQs | The Panic Room


Monday – Sunday 10am till Midnight

Our Panic Room experience is nothing to be afraid of! Just you, your friends, 60 minutes and a mystery to solve! We are not a horror attraction however The Dollhouse, The Happy Institute and The Sacrifice are our horror rooms which contain some scares.

Don’t take pictures or record videos inside the room, anyone caught doing so will be asked to delete the material and may be asked to leave the game. Also please do not reveal any of the tricks, puzzles and solution to the public. It will spoil the game and their enjoyment.

Click here to book your tickets online.
Email us at: dontpanic@thepanicroom.net
Or simply call us on: 01474 450029 and speak to a member of our staff.

The experience will last up to 90 minutes, this consists of 60 minutes of being in the room plus briefing and debriefing.

Marvellous Magic School is 75 minutes long so expect to be with us for a maximum of 2 hours.

Absolutely and we won’t even charge you for the extra team member! There is nothing in the room that is exerting, there are seats in the room that you can use if you need to rest while also still being part of the game. We also provide free refreshments and you can leave at any time during the game to use facilities if needed.

Yes, as long as your total group size does not exceed the maximum for the room you have booked. Please see our booking page for further details. Any extras do not need to be paid for until you arrive.

Unlike some other escape room venues, we operate all of our rooms as 100% private. This is your experience so if you book a room, no matter the number it will be just your group.

Please try to arrive 10-15 minutes before your booked session for your briefing and introduction. Your game is due to start at the exact time you have booked for. If you turn up late you may not be able to play your booked slot or have a time deducted start.

Most of our experiences are for 2-8 players, please see individual room pages or our booking page for detailed descriptions and player counts.

Most rooms suitable for ages 8+ , Children 8-11 require an adult over 18 in the room with them.
The Dollhouse is suitable for ages 16+, however 12+ is allowed with parental consent & supervision.

This will depend per person however we believe that most people will be fine. For health and safety the door is never locked so you may exit and re-enter at anytime. If you feel claustrophobia or anxiety may be an issue we would recommend booking with a smaller group. Alternatively, you can come to us before booking and check out the room before hand to decide if you are comfortable with it.

We will always try our best to accommodate you as much as possible.

Our range of rooms are suitable for different disabilities or requirements, please CLICK HERE to see a list our accessibility options.

For The Panic Room Locations 1 & 2 there is parking available at Milton Place Car Park which is less than 2 minutes walk away, the address is: Ordnance Road, Milton Place, Gravesend DA12 2RL
For The Panic Room Location 3 (St Georges Centre) there is parking available at West Street Car Park, Gravesend, DA11 0DJ or St Georges Centre Car Park (Closed after 7pm)

At all 3 sites in Gravesend we have anti-bacterial hand gel supplied in both common and staff areas. Staff are instructed to routinely ensure that their hands are clean, as well as this all experiences are routinely wiped down and cleaned to ensure high hygiene standards.

All of our bookings are private so you will never be paired with another group so will just be you and your friends/family inside the experience.
All bathroom facilities are cleaned on a strict schedule and checked regularly by staff throughout the day. 

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